Terms and Conditions of Purchases

Application

These “Terms and Conditions of Purchases” apply to any sale of products or services (hereinafter “Products or Services”) made a) by the company under the name Kyriakos Aggeletos and Co. Ltd. based in TSAMADOU 36 PIRAEUS TK 18 531, with VAT: 106953267 of Nea Smyrni.Tax Office. (hereinafter the “COMPANY”) through its online store, Koulisfashion.gr (hereinafter “Online Store”)

1. Purchases from Koulisfashion.gr

Register or Login

For security reasons of the transactions, the User of the online store (hereinafter “User” or “Customer”) before starting the process of submitting his order can register in the online store. To register or connect the User to the online store, only name, mailing address, contact phone and email are required. This information remains strictly confidential. The COMPANY reserves the right to use this information to send updates on new products or offers to its customers or registered users in the online store. If at any time the User wishes to cancel his registration in the address list / email, he can do so by clicking here or by sending an email to kageletos@gmail.com in order to request the deletion or change of his personal information.

2. Order. Submission and Acceptance

2.1 Submission of electronic order – Proposal for purchase of goods The order of products and / or services is submitted through the completion and sending of the special Order Form that exists in the online store “Add to cart”. Before placing the order (checkout), the Customer receives through a special link knowledge of the terms relating to the sale of products and / or services he wishes to obtain and then selects the activation of a relevant icon (indication) “I have read and accept them Terms and conditions of purchase “. With this marking, the Customer expressly and unreservedly declares that before submitting his order he received in a clear and understandable way the following information:

• i. The main features of the products and / or services ordered, as described on the online store pages. The Customer must check each relevant feature, before submitting his order, so as not to have any doubts about the features and properties of the ordered products and / or services. The COMPANY has no responsibility in case the Customer failed to be adequately informed about the above.
• ii. The identity, address, telephone number, fax number and e-mail address of the COMPANY as well as the supplier of the ordered products and / or services.
• iii. The total price of the products and / or services of the order, including VAT, any other fees and all additional shipping, delivery or mail charges as well as any other costs. When these charges can not reasonably be calculated in advance, the fact that such additional charges may be required becomes known to the Customer in the text of the order (order form) and the Customer must be informed before placing the order. Additional charges or other costs that were not disclosed to the Customer prior to the submission of the order or in case they could not be calculated during the order were not notified to the Customer by telephone prior to confirmation of receipt of the order, then they are not borne by the Customer without his prior consent notice. In particular, the listed prices of products and / or services as entered in the online store are the final ones (including the corresponding VAT). The above listed final prices of each product and / or service in the online store do not include shipping costs, which are calculated below the text of the order based on the choice of shipping method.
• iv. The cost of using the means of distance communication for the conclusion of the contract, when it is calculated on the basis of a charge other than the basic tariffs.
• v. The means of payment, delivery, execution, but also the deadline within which the COMPANY undertakes to deliver the goods or to provide the services.
• vi. Delivery restrictions and means of payment.
• vii. The conditions, exceptions, the deadline and the procedures for exercising the right of withdrawal as well as the obligation to charge the Customer with the direct cost of returning the products to the COMPANY, in case of withdrawal.
• viii. In case the Customer exercises the right of withdrawal after having used the service, he must pay a reasonable cost to the COMPANY.
• ix. When no right of withdrawal is provided under the Law, the information that the Customer will not have the right of withdrawal or, as the case may be, the circumstances in which the Customer loses the right of withdrawal.
• x. The existence of the liability of the COMPANY for real defects and lack of agreed properties according to articles 534 et seq. Of the Civil Code.
• xi. Where applicable, the existence and conditions of application of Customer Support Services after-sales, after-sales service and commercial guarantees.
• xii. The duration of the contract, where it is applicable, or, if the contract is of indefinite duration or the automatic extension, the conditions for the termination of the contract.
• xiii. Where applicable, the minimum duration of the Customer’s obligations under the contract.
• xiv. Where applicable, the existence and conditions of deposit of money or other financial guarantees (eg advance payment in case of pre-order, etc.) that must be paid or provided by the Customer, whenever the COMPANY requests so.
• xv. Where applicable, any typical interoperability of digital content with hardware and software of which the COMPANY is aware or is reasonably expected to be aware.
• xvi. Where applicable, the possibility of appealing to an out-of-court grievance and redress mechanism to which the COMPANY belongs, as well as the ways to access it.
• xvii. The obligation to pay upon submission of the order.

The sending of the order to the COMPANY is a proposal for the purchase of the ordered goods and a statement of acceptance of all the charges described in the order. If there is no information or acceptance, the Customer is entitled to a refund of this payment.

2.2 Confirmation of receipt of electronic order – Preparation of sale. The order is not binding on the COMPANY, before the Customer receives the confirmation of the acceptance of the order by the COMPANY, as described below. 
The order is considered received by the COMPANY from the moment the Customer receives a relevant update of the order status with the indication “Thank you for your order”. Order status updates are displayed on the User’s screen and sent by email to the contact email address entered by the User / Customer. The status of the order is constantly updated as and when changes occur during the management of the order. The Customer must check the “Thank you for your order” and immediately inform the COMPANY (no later than 2 hours from the time of receiving electronic notice with the indication “Thank you for your order”) in writing for any error, otherwise the details mentioned in “Thank you for your order” will be applied in the Sales Contract. 
During the processing of each registered order, the stock availability of the products of the order is confirmed. In case the availability or delivery time differs from the one indicated on the product page, the Customer will receive a relevant information. In particular, the COMPANY and if it ascertains the availability of the product and the absence of any errors in the online store regarding the pricing or the price of the products, their characteristics, etc. by e-mail will confirm the acceptance of the order. The above e-mail will explicitly confirm the content of the order, the total price, and the estimated delivery time of the order, as it became known to the Customer already before the submission of the order. The order is considered binding and the sale is considered to have been drawn up and creates claims of the parties (Customer – COMPANY) only by sending and receiving the above email with the indication “Your order has been sent” or “Your order is ready to receive” ». 
The status of the order is constantly updated as and when changes occur during the management of the Customer’s order. The Customer is obliged to check the status of his order and to immediately inform the COMPANY in writing for any error in the order, otherwise the information mentioned in the Order Acceptance Confirmation will be applied to the sales contract. 
The Customer also has the opportunity to be informed about the progress of the order, either by phone (210 4170 716, 210 4170 996, 697 955 1070), or by sending an e-mail (e-mail to: kageletos@gmail.com) or electronically by logging in to his account by entering his personal information in the username and password fields of the following link https://Koulisfashion.gr/my-account/ and selecting “orders”. 

Limitations of Liability: In the context of good faith and transactional ethics, the COMPANY is not obliged to accept an order and enter into a sale of products and / or services, which due to typographical or computer error, appear in the online store at an incorrect price, ie lower or higher than this period of time. If in order such an error in the price is found only in a part of the ordered products, then the order is valid and executed normally for the other products and is considered incomplete for the products in which the error was found, unless the items in the order are relevant, are to be used as a whole and operate as a unit with each other and the Customer declares that the partial fulfillment of the order does not serve his needs or interests, so the COMPANY must cancel the entire order. 
In case of incorrect shipment of non-ordered products or services, their unconditional receipt or failure to inform the COMPANY and return of products can not be considered as consent, acceptance or declaration of intent to purchase them. In case a refund is requested by the COMPANY and the Customer delays to return these products for more than seven (7) calendar days then this refusal constitutes a statement of intent to purchase the items and the order is considered confirmed and the Customer owes to pay their value.

3. Product availability. The Customer is informed about the availability of the products through indications that are placed on the page of each product or service in the online store. The COMPANY reserves the right to make its products available if they are not available at the time of the order. In this case, the COMPANY reserves the right not to accept the specific order and therefore not to make the sale. Any payments will be returned to the Customer without undue delay, in the same way that the Customer chose to pay for his order. The COMPANY notifies the Customer each time the estimated delivery time of the ordered product, depending on the circumstances. In any case, the COMPANY undertakes to deliver the ordered product within thirty (30) days from the confirmation of receipt of the order. However, the COMPANY reserves the right to inform the Customer in case of assistance due to reasons that make the product unavailable or for the possible (new) delivery time if there are reasons for delay in delivery. In this case, if it is deemed that the delay makes the transaction unprofitable for the Customer, the Customer is entitled to unilaterally cancel the order with a written statement (via email to kageletos@gmail.com). If the order is canceled and the sales contract is terminated, the COMPANY must return, without undue delay, all the money paid to it by the Customer. 
   Unavailability of part of the order: If the lack of availability concerns only part of the ordered products of the order, the rest of the order is executed normally, unless the products of the order are relevant, and will be used as a whole and the Customer declares that the partial execution of the order does not serve his needs or interests, so the COMPANY must cancel the entire order.
4. Delivery of order

4.1. Place of Delivery. If the Customer has chosen to pay for his order by credit card, he must, upon receipt of the Product, either from the physical store or from the courier partner, present at the same time the identity document and the credit card with which he made the purchase.

Free collection from the physical store:

In case that the Customer chooses during the submission of his order, to collect from a physical store, he will receive electronic information about the estimated time of collection of his order from that store (receipt confirmation). The Customer is obliged to collect his order within five calendar days upon receipt of the relevant receipt notice. If the Customer does not collect the product within five (5) calendar days from the receipt of the notice to be received, the COMPANY reserves the right to withdraw from the sale. In order to collect the order, the Customer must present the order confirmation (order code) and the receipt notice, as well as an official identity document (such as a police ID card or passport). If the Customer wishes to authorize a third party to receive his order, then the third authorized person must have with him a special authorization to collect the specific order legally considered by KEP or police or other Authority as well as an official document necessary for the inspection of identity card (police ID, passport, etc.). As after the collection of the products, the risk passes to the Customer, the latter must check upon collection of the products he receives, as by signing at collection he confirms that he has received correctly the products of his order

Delivery to the place specified by the Customer:

In case the product is sent to the place chosen by the Customer, the product is delivered to an external partner – courier and the Customer is informed electronically that the product is ready to be shipped. Shipping costs are calculated based on the Customer’s order. Any incorrect registration by the Customer and therefore incorrect calculation of shipping costs is not the responsibility of the COMPANY, but the Customer. It is noted that the Customer can choose the transport with his own means and costs, however, in this case, the products are transported at his own risk. To receive the order, the Customer will present to the external partner-courier the order confirmation (order code) and the notice for shipment, as well as an official identity document (such as a police ID card, or passport). If the Customer wishes to authorize a third party to receive his order, then the third authorized person must demonstrate special authorization to receive the specific order legally considered by KEP or police or other Authority as well as an official document necessary to verify the identity (police ID, passport, etc.). Since after the collection of the products, the risk passes to the Customer, the latter must check upon collection of the products he receives, as by signing at the receipt he confirms that he has received the products of his order correctly. If the Customer does not receive the product after receiving the notice to be sent and despite the relevant notice from the courier, the COMPANY reserves the right to withdraw from the sale.

PRICE POLICY FOR TRANSPORTATION FOR PACKAGES UP TO 2 KG:

1) PREFECTURE OF ATTICA, 3 EUROS AND DELIVERY IN A WORKING DAY.
2) TRANSPORTATION FOR THE REST OF THE PREFECTURES, 4 EUROS. DELIVERY IN TWO WORKING DAYS.
3) DIFFICULT AREAS, 4,5 EUROS. DELIVERY IN THREE WORKING DAYS.

FREE SHIPPING FOR PURCHASES OVER 80 EUROS.

• In any other case the shipping cost is adjusted accordingly

4.2. Delivery time

The delivery time of the sold products and services is determined in the order depending on the availability, is confirmed in the acceptance of the order by the COMPANY, and is at most thirty (30) days from the time of the preparation of the sale, unless otherwise agreed by the parties. confirmed in writing by e-mail.

Force majeure: The COMPANY is not responsible for delays in the execution of the order (including delivery) due to cases that can not be attributed to the fault of the COMPANY or due to force majeure and therefore the COMPANY is entitled to an extension of time for. Examples include strikes, terrorist acts, war, supplier / transportation / production problems, exchange rate fluctuations, government or legislative acts, and natural disasters. If such incidents last more than two (2) months, the contract of sale can be terminated by any party without compensation. If the Customer deems that he is no longer interested in the execution of the order, he is entitled to terminate the contract of sale and the COMPANY is obliged to return the price and any other amount paid under the contract of sale.

5. Payment

• shipping to your place
• collection in a store
• Cash on delivery / Cash
• Payment by credit / debit card
• Deposit / transfer to a bank account
• Paypal

Any delivered products remain the property of the COMPANY until the final, full and complete payment of the price to the COMPANY.

Cash on delivery charge:

• Free to pick up from a store
• Free for orders worth more than € 150

Any Delivered Products remain the property of the COMPANY until the final, full and complete payment of the price to the COMPANY.

6. Right to withdraw from distance contracts based on Law 2251/1994 (as amended by K.Y.A. Z1-891 / 2013) – 

Return products: The Customer can return the products he has bought from the online store because he simply changed his mind, within fourteen (14) days of receiving them. The Customer can deliver the products directly to the store or send them at his own expense to the store. In any case for online orders, the Customer can contact the Customer Service department of the COMPANY before returning the products, either by phone (210 4170 716, 210 4170 996, 697 955 1070), or by sending an e-mail (to the email address: kageletos@gmail.com). In particular, the Customer has the above right to return a product purchased from the online store without stating the reasons, under the following terms and conditions:

• (α) Within fourteen (14) calendar days from the date of conclusion of the service contract (in the case of services) or from the delivery (in the case of products) or its receipt (when the Customer has chosen “receipt from the store”) and in the case of several goods ordered by the Customer with one order and delivered separately from the time of receipt and the latter, the Customer is entitled to withdraw from the sale (hereinafter “Withdrawal”).
• (β) This withdrawal is unjustified and the Customer must return the product exactly in the excellent condition in which it was received. In particular, the returned product should not have been used, should be in excellent condition (“as new”), as just before its sale, in its complete original packaging (box, nylon, foam, etc.) which should not have any tears or damage / alterations) and with all the contents of the original packaging (instructions for use, specifications and warranties, connection cables, installation software, etc.). In addition, in order for the product to be returned, the original purchase document (retail receipt, invoice) must be presented by the person who originally purchased the product and whose details are printed on the purchase document.
• (γ) The return of the item is accepted, only if the Customer has previously paid any amount charged to the COMPANY for the shipment of the product to him and the shipping costs for its return.
• (δ) The declaration of withdrawal is exercised in writing by filling in the relevant form and sending it a) either to the postal address of the COMPANY «Koulisfashion.gr.» β) or at the email address kageletos@gmail.com and the COMPANY is obliged to confirm in writing the receipt of the withdrawal statement as soon as it is received.
• (ε) The Customer is obliged to return the products within fourteen (14) calendar days from the day on which he notified the withdrawal to the physical store. The COMPANY, if the Customer wishes, can pick up the product itself, to be returned, from the Customer’s place, with a charge of the last amount of 5 €.
• (στ) Following the withdrawal statement, the COMPANY is obliged to return to the Customer the price received. In case of debiting the Customer by credit card, the COMPANY, if it has received the price from the Bank, will be obliged to inform the Bank about the cancellation of the transaction and the Bank will take any action provided. The COMPANY, following this information, bears no responsibility for the time and manner of execution of the rebuttal, which is regulated by the contract concluded between the issuing bank and the Customer. In case the Customer had chosen the possibility of “collection from the store”, the refund to him will be made from the store of the COMPANY. For products purchased with a consumer loan it is not possible to repay due to the impossibility of canceling the consumer loan, the Customer is exclusively entitled to receive a credit note of equal value for the purchase of another product (s).
• (στ) The refund of the price due to withdrawal to the Customer will be made no later than fourteen (14) working days from the year that the COMPANY received proven knowledge of its withdrawal.
• (ζ) Delivery costs are not refundable only if the Customer had chosen a delivery method other than the cheapest standard delivery method offered by the COMPANY.
• (η) The Customer is responsible to compensate the COMPANY, if he made use other than that which is necessary to determine the nature, characteristics and function of the goods in the period until the declaration of withdrawal, and the COMPANY is entitled to agree with the Customer its compensation even with mutual netting. In case the withdrawal concerns the provision of services, the Customer must pay an amount commensurate with the provided until the withdrawal statement. If the Customer exercises the right of withdrawal any concluded contracts expire automatically, at no cost to the Customer.
• (ι) Product that was sold with an extra gift (eg free memory, etc.) must be returned with the extra gift, otherwise the value of the gift will be deducted from the returned amount.

7. Exceptions to the Right of Withdrawal of par. 6

The right of withdrawal from article 4 § 10 of law 2251/1994 does not apply:

• In cases where the price of the products has been paid in the physical store and in addition, the products have been received from the physical store, as the sale is not considered to have been done remotely.
• Products that are not suitable for return, for health reasons or for hygiene reasons, and which have been unsealed after delivery, such as personal care items.
• Products that have been used

8. Claims due to defect or lack of contracted property

The Withdrawal of par. 10 hereof does not concern defective products or products in which there is a lack of agreed quality, which are covered by their respective warranties.

8.1. Seller Liability for actual defects or lack of agreed properties. In case of liability of the COMPANY for a real defect or for lack of agreed quality of the product (“legal guarantee”), the Customer is entitled at his choice: a) to demand, without charge, the correction or replacement of the product with another, unless such an action is impossible or requires disproportionate costs, b) to request a price reduction or c) to withdraw from the contract of sale, unless it is an insignificant actual defect. To be considered a contracted property, it must be agreed in writing. If the Customer chooses the correction or replacement of the product the COMPANY must make a correction or replacement in a reasonable time. 

In any case the Customer finds a defect has the opportunity to contact the online store immediately after delivery the same day or the next business day or by email kageletos@gmail.com. If a product is declared defective by the Customer, the COMPANY expressly reserves the right to pre-diagnose the product as defective by competent technicians. 
Limitation of Liability: The COMPANY is released from the above obligations if it notified the Customer and so he knew, the lack or defect in the product. In addition, the COMPANY does not provide a guarantee, nor does it guarantee protection for the suitability of a product sold for any specific purpose.

9. 
   Personal Data / Privacy

The Customer fills in personal information (eg name, e-mail address, telephone) in the special Order Form available in the online store “Option”, in order to submit to the COMPANY (otherwise “us” or “us”) his order for products and / or services. The COMPANY, as the Responsible Processor, collects the information absolutely necessary for the processing of the above transactions entered by the Customer (“personal data” or “Data”). fulfillment of the contract of sale with the Customer and in any case for a period not exceeding five years from the termination or expiration of this contract, as defined by law for the limitation of any claims and for reasons of liquidation. The tax data as well as those required for control purposes by the supervisory authorities will be observed as defined by the current legislation. They will then be destroyed in a safe manner, provided that their maintenance is no longer required to fulfill the above purpose or to cover the operational, tax, or accounting requirements of the COMPANY or to defend its rights before a Court or Authority. The Customer Data is accessed by the absolutely necessary staff of the COMPANY, which is committed to maintaining confidentiality and the companies that cooperate with us, which process the Data as Executors of the Processing on our behalf and in accordance with our orders. For more information about the processing of your personal data and the exercise of your rights, read the Privacy Policy

10. Final Provisions
    Contracts through the online store are governed by European and Greek law, in particular by legislation governing issues related to e-commerce, distance selling and consumer protection. Similarly, the site has been created and is controlled by the COMPANY in Athens and the Greek Legislation will guide the use of the site and its interpretation. If the User chooses to access the site from another country, he has the responsibility to follow the Laws of that country. 
    Any dispute that arises and which arises from the contractual relationship between the COMPANY and the Customer, competent for its resolution are the competent Courts of Athens. For the out-of-court settlement of the dispute, the Customer can address the competent bodies for out-of-court settlement of consumer disputes, e.g. at the General Secretariat for Consumer Affairs of the Ministry of Development and Competitiveness (Kanigos Square, 10181, Athens, www.efpolis.gr, tel.:1520, fax:2103843549), to the Consumer Ombudsman (www.synigoroskatanaloti.gr, 144 Alexandras Ave., 114 71, Athens, tel .: 2106460734, fax: 2106460414), to the Committees for the Amicable Settlement of consumer disputes (article 11 of law 2251/1994) based in the local Municipalities of the country. 
    According to the Directive 2013/11 / EC, which was incorporated in the Greek legislation with the JM 70330/2015, the possibility of electronic settlement of consumer disputes with the Alternative Dispute Resolution procedure in the whole of the European Union is now foreseen. If the Customer has a problem with a purchase made from the Online Store and resides in the EU he can use this website https://webgate.ec.europa.eu/odr/main/?event=main.home.show for out-of-court settlement of the dispute. The certified for this purpose Alternative Dispute Resolution Body (ADR) is: European Consumer Center of Greece (ECC GREECE), Alexandras Ave. 144, 11 471, Athens, +30 2106460284 +30 2106460784 info@eccgreece.gr. The Customer can contact the above body in order to guide him throughout the process of submitting and processing his complaint.. 
    The protection provided by the provisions of the law on distance contracts, as well as these terms, is emphasized that it applies to transactions only with natural persons, who are traded for reasons that do not fall within their commercial, craft, business or freelance business. activity.

If any part of the contract of sale in accordance with these terms proves void or unenforceable by a court decision, the remaining contract will continue to be valid. The COMPANY may enter into an agreement for the assignment of its obligations to an appropriate third party. Otherwise, the Customer will not be entitled to assign or transfer his rights or obligations.

All notifications must be made in writing (by hand, by e-mail, fax or letter by first class mail, which will be deemed to have been delivered 48 hours after posting).